Delivery & Access Policy
How and when you receive your course access, downloads or membership login.
Last updated: 3 November 2026
We sell only digital products. Nothing is shipped physically and there are no shipping charges.
1. When you get access
Access is delivered instantly once your payment is confirmed – usually within a few minutes. In rare cases (for example, payment gateway delays) it can take up to 24 hours.
2. How you get access
| Product type | How it’s delivered |
|---|---|
| Recorded courses & workshops | An email with your login link to our course platform. You can stream the lessons online. |
| Digital products (kits, PDFs, templates) | A download link shown on the thank-you page and sent to your email. |
| Memberships | An email with your login details for the members’ platform, plus the schedule and joining links for live sessions. |
| Apps | Used directly in your web browser. Paid app features (if any) are unlocked on the account linked to your email. |
All access details are sent to the email address you enter at checkout, so please make sure it is correct.
3. How long you have access
- Courses and digital products: lifetime access for as long as the product is offered, including any updates we release.
- Memberships: access for as long as your membership is active and paid.
- If we ever retire a product, we will give buyers reasonable notice and a chance to download any downloadable materials.
4. Didn’t receive your access?
- Check your spam, promotions and updates folders for an email from us.
- Make sure you are looking in the inbox of the email used at checkout.
- Still nothing after 24 hours? Email info@swastiknandakumar.com with your name, checkout email, product name and transaction ID. We’ll respond within 48 hours.
If we cannot give you access within 7 days of you contacting us, you will be eligible for a full refund under our Refund Policy.
5. Live sessions
Live sessions included in memberships are held online on the published dates. Recordings are added to the members’ area afterwards. If a session must be rescheduled, members are informed by email in advance.