Refund & Cancellation Policy
How refunds and cancellations work for our digital products, courses and memberships.
Last updated: 3 November 2026
This policy applies to all purchases made from Offbeat Culture Private Limited (“Offbeat Culture”, “we”, “us”), including courses, digital products, memberships and paid apps.
1. All sales are final
Our products are digital and give you instant access to the full content as soon as payment is confirmed. Because digital content cannot be “returned”, purchases are generally non-refundable, including when you change your mind, don’t use the product, or bought it by mistake. Please read each product description carefully before buying, and email us if you have questions.
2. When we do issue refunds
We will give a full refund in the following cases:
- Duplicate payment – you were charged more than once for the same product.
- No access – your payment succeeded but you did not receive access, and our team could not fix it within 7 days of you contacting us.
- Cancelled by us – we cancel an order, product, live session or event before it is delivered.
- Charged after cancellation – you cancelled a membership on time, but were billed again.
Failed or incomplete transactions where money left your account but the order didn’t go through are usually reversed automatically by your bank or payment provider within 5–7 business days.
3. Membership cancellations
- You can cancel a monthly membership (such as the Explosive Income Club) at any time.
- Cancelling stops all future charges. You keep access until the end of the month you have already paid for.
- We do not give refunds or partial (prorated) refunds for a billing period that has already been charged.
- To cancel, use the cancel option in your account or email info@swastiknandakumar.com before your next billing date.
4. How to request a refund
Email info@swastiknandakumar.com within 7 days of your payment with:
- Your name, email and phone number used at checkout
- The product name and date of payment
- Your transaction / payment ID
- A short description of the problem
5. Processing time
We reply to every request within 48 hours. If your refund is approved, it is sent back to your original payment method within 5–7 business days. Your bank or card provider may take a few extra days to show it on your statement.
6. Chargebacks
If something goes wrong, please contact us first – we can usually fix it quickly. Access to products may be suspended while a payment dispute or chargeback is open.
7. Contact
Offbeat Culture Private Limited, Sahakar Nagar, Bengaluru, Karnataka, India. Email: info@swastiknandakumar.com